Books Butterfly Refund Policy - What Guaranteed Results Means,
What Prorated Refund in Store Credit Means

All Books Butterfly promotions for $0.99 Books and Free Books come with a Guarantee. If we don't get you the specified downloads/sales you get a prorated refund in store credit. The store credit never expires and you can use it with any book

Promotions for books over $1 do not have a guarantee.

Promotion packages on the 'Over $1 Book Ads' page (All Month Push, 7 Day Push, Release Gold, 3 Month Push) do not have a guarantee, regardless of the price of your book during the promotion.

92% of book promotions for $0.99 books and free books hit the target. In the unfortunate case that your book misses, this page explains cases in which you can get a prorated refund in store credit

Prorated Refund in Store Credit

If your book is in one of the 8% of promotions for $0.99 books and free books that miss, then you are entitled to a prorated refund in store credit provided

1) For $0.99 books, your book should never have been free in the past
2) Book should not have been run with Bookbub in the past. Exception: NY Times Bestselling Authors, USA Today Bestselling Authors, Box Sets at $0.99 if you let us know beforehand
3) No guarantee for books under 150 pages in length
4) No guarantee for books that are Children's Books or Young Adult Books or have a protagonist who is a Young Adult
5) Guarantee is ALWAYS a prorated refund in store credit
6) All sales and all downloads during the promotion are attributed to us. There are no exceptions
7) You did not change the price during the promotion. If you increase the price of a $0.99 book to above $1 during the promotion, the guarantee is void. If you increase the price of a free book during the promotion, the guarantee is void

Prorated Refund in Cash

We only have a prorated refund in store credit. We do not have a cash refund policy

1) We get more slot requests than we can run in 20 out of our 23 main genres. Your book was selected because we thought it was a good fit. If your book missed you have store credit to run it again, or to run some other book
2) Only 8% of books at $0.99 and free miss. 92% of books hit the target

All this being said, in certain very special cases, we will do prorated refund in cash if you agree to the following two provisions

1) You agree that we ran the book exactly as was specified
2) You understand that in the future we will not be able to provide you any of our services

We work very hard to get every author who works with us good results. Unfortunately, 8% of books miss

Refund Policy for Platform Packages

Platform Gold – There is absolutely no Refund for Platform Gold. It’s a lot of work every single day to add readers to your Twitter Account and Email List. We will add real people who are readers and who buy books. We make absolutely no guarantee on whether or not they will buy your books. We strongly recommend testing once a month by promoting a book deal or a book release to them, using the Twitter account and Email list we are building for you, and measuring results. We do allow cancellation at the end of each month (please see cancellation policy)

Platform Diamond – There is absolutely no Refund for Platform Diamond. It’s a lot of work every single day to add readers to your Twitter Account and Email List. You also get an entire app built for you and that is also a lot of work. We will add real people who are readers and who buy books. We make absolutely no guarantee on whether or not they will buy your books. We strongly recommend testing once a month by promoting a book deal or a book release to them, using the Twitter account and Email list we are building for you, and measuring results. We do allow cancellation at the end of each month (please see cancellation policy)

Platform Pearl – There is absolutely no Refund for Platform Pearl. It’s a lot of work every single day to add readers to your Twitter Account and Email List. You also get an entire app and your own website built for you and those are also a lot of work. We will add real people who are readers and who buy books to your Twitter Account and Email List. We make absolutely no guarantee on whether or not they will buy your books. We strongly recommend testing once a month by promoting a book deal or a book release to them, using the Twitter account and Email list we are building for you, and measuring results. We do allow cancellation at the end of a month (please see cancellation policy)

Refund Policy for Growth Packages

Growth Gold - There is absolutely no Refund for Growth Gold. It's a lot of work every single day to add readers to your Twitter Account and Email List. We will add real people who are readers and who buy books. We make absolutely no guarantee on whether or not they will buy your books. We strongly recommend testing once a month by promoting a book deal or a book release to them, using the Twitter account and Email list we are building for you, and measuring results. We do allow cancellation at the end of each month (please see cancellation policy)

Growth Diamond - There is absolutely no Refund for Growth Diamond. It's a lot of work every single day to add readers to your Twitter Account and Email List. We also improve your book pages for you and that is also a lot of work and our experience of 11 years. We will add real people who are readers and who buy books. We make absolutely no guarantee on whether or not they will buy your books. We strongly recommend testing once a month by promoting a book deal or a book release to them, using the Twitter account and Email list we are building for you, and measuring results. We do allow cancellation at the end of each month (please see cancellation policy)

Growth Pearl - There is absolutely no Refund for Platform Pearl. It's a lot of work every single day to add readers to your Twitter Account and Email List. We will add real people who are readers and who buy books to your Twitter Account and Email List. We make absolutely no guarantee on whether or not they will buy your books. We strongly recommend testing once a month by promoting a book deal or a book release to them, using the Twitter account and Email list we are building for you, and measuring results. We do allow cancellation at the end of a month (please see cancellation policy)

Refund Policy for App & Website Packages

There is absolutely no Refund for App and Website Packages. It's a lot of work to build an entire app or an entire website. We will build your app or your website according to mutually agreed upon specifications. It will work, again, according to mutually agreed upon criteria. After the App or the Website is delivered to you in working condition, meeting the mutually agreed upon specifications, there is no Refund

Refund Policy for Subscription Packages

There is absolutely no Refund for Subscription packages

You can cancel at the end of any month. Cancellation is only at end of a particular month. Please email us at booksbutterfly88@gmail.com with 'Cancel Subscription' and your email address in the subject line and also written in the email

There are no refunds of work done. It's a lot of work every single day to add readers to your Twitter Account and Email List. We will add real people who are readers and who buy books. We make absolutely no guarantee on whether or not they will buy your books

We strongly recommend testing once a month by promoting a book deal or a book release to them, using the Twitter account and Email list we are building for you, and measuring results

We do allow cancellation at the end of each month (please see cancellation policy)

Refund Policy for Consulting Packages

After you submit for a Consulting Package, we will first analyse and review your books and make a decision on whether or not we can help you

If we cannot help you, we will do a full refund

If we can help you, and the initial plan of action we send you is not to your liking, you can cancel for a $200 fee that covers the work we did analyzing your book (usually 3 to 6 hours of work). The amount you paid (minus $200 fee) will be refunded

If we proceed, after you agree to our initial plan of action, then there are no Refunds. Please do see our cancellation policy where you can cancel at the end of each month for certain Consulting Packages

Cancellation Policy for New Packages

Platform Gold - You can cancel at the end of any month and get prorated refund in cash. Cancellation is only at a month interval i.e. After 1 Month, After 2 Months

Platform Diamond - You can cancel at the end of any month and

1) If App is already delivered - You will be charged $4,000 for the App. Then from the remaining amount we will adjust based on how many months have passed and do a prorated refund in cash. Cancellation is only at the end of each month. So we will cancel at the end of that particular month

2) If App is not delivered - We will do a prorated refund in cash based on number of months that have already passed. Cancellation is only at the end of each month. So we will cancel at the end of that particular month

Platform Pearl - You can cancel at the end of any month and

1) If App is already delivered but Website is not delivered - You will be charged $4,000 for the App. Then from the remaining amount we will adjust based on how many months have passed and do a prorated refund in cash. Cancellation is only at the end of each month. So we will cancel at the end of that particular month

2) If App is already delivered and Website is already delivered - You will be charged $4,000 for the App and $3,000 for the Website. Then from the remaining amount we will adjust based on how many months have passed and do a prorated refund in cash. Cancellation is only at the end of each month. So we will cancel at the end of that particular month

3) If Website is already delivered but App is not delivered - You will be charged $3,000 for the Website. Then from the remaining amount we will adjust based on how many months have passed and do a prorated refund in cash. Cancellation is only at the end of each month. So we will cancel at the end of that particular month

4) If App is not delivered and Website is not delivered - We will do a prorated refund in cash based on number of months that have already passed. Cancellation is only at the end of each month. So we will cancel at the end of that particular month

Cancellation Policy for Growth Packages

Growth Gold - You can cancel at end of any month and get prorated refund in cash. Cancellation is only at a month interval i.e. After 1 Month, After 2 Months

Growth Diamond - You can cancel at end of any month and get prorated refund in cash. Cancellation is only at a month interval i.e. After 1 Month, After 2 Months

Growth Pearl - You can cancel at end of any month and get prorated refund in cash. Cancellation is only at a month interval i.e. After 1 Month, After 2 Months

Cancellation Policy for App & Website Packages

Delivery time is 1 to 3 months. There is no cancellation for late delivery if author/client has asked for any revisions or any changes in specification/functionality (even minor ones)

1) [Before Work Has Started on Your App & Website] If Author/Client and Books Butterfly cannot agree upon website specifications and functionality - Full Refund minus $100 fee for doing all the set up work and specification work

2) If Website and App are delivered - No Cancellation after Website and App are delivered

3) If Website only package and Website is delivered - No Cancellation after Website is delivered

4) If App only package and App is delivered - No Cancellation after App is delivered

5) Group Package and App is delivered but Website is not delivered - $4,000 for App will be charged. From the remaining amount, we will charge $300 per week of work on the website (minimum $300) and refund the rest in cash

6) Group Package and Website is delivered but App is not delivered - $3,000 for Website will be charged. From remaining we will charge $500 per week of work on the App (minimum $500) and refund the rest in cash

7) Neither App nor Website are delivered – We will charge $300 per week of work on the Website (minimum $300) and $500 per week of work on the App (minimum $500) and refund the rest in cash

Important Note regarding App Store Approval

We deliver the App to you. App Store Approval is not covered

For Android Apps you can share them straight with your customers and we strongly recommend that. We only deliver Apps that meet the App Store requirements so approval should be straightforward. However, we do not cover the app approval process

1) Android App Store and Kindle Fire App Store - Approval process is not covered in the package. We are happy to do minor changes. However, we will not change any functionality. Package only includes delivery of the App to you. The App delivered is in a form that has been approved dozens of times (for our own apps) and should get approved without any hitches most of the time

2) Apple App Store - Approval Process is not covered in the package. We are happy to do changes to get Apple App Store approval. However, this is a courtesy and package only includes delivery of the App to you. The App delivered is in a form that has been approved dozens of times (our own apps) and should get approved without any hitches most of the time

Cancellation Policy for Subscription Packages

You can cancel at any time. Cancellation will be valid from the end of the month. You will not be billed for future months

Please email us at booksbutterfly88@gmail.com with 'Cancel Subscription' and your email address in the subject line and also in the body of the email

Cancellation is only at a month interval i.e. After 1 Month, After 2 Months, etc.

Restarting After Cancellation

Please email us at booksbutterfly88@gmail.com with 'Restart Subscription’ and your email address in the subject line and also in the body of the email

We will restart your subscription

Cancellation Policy for Consulting Packages

After you submit for a Consulting Package, we will first analyse and review your books and make a decision on whether or not we can help you

If we cannot help you, we will do a full refund

If we can help you, and the initial plan of action we send you is not to your liking, you can cancel for a $200 fee that covers the work we did analyzing your book (usually 3 to 6 hours of work). The amount you paid (minus $200 fee) will be refunded in cash

If we proceed, you can cancel at the end of each month for certain Consulting packages

Consulting Gold - It is a one month package so there is no cancellation

Consulting Diamond - It is a 3 month package and you can cancel at the end of any month. We will do a prorated refund in cash for the remaining months

Consulting Pearl - It is a 6 Month package and you can cancel at the end of any month. We will do a prorated refund in cash for the remaining months

Consulting Max - It is a one year package and you can cancel at the end of any month. We will do a prorated refund in cash for the remaining months

Book Launch Consulting - There is no cancellation

Author Platform Consulting - There is no cancellation

/var/www-free/mylib/HtmlPage.php:printPage:500|cache disabled for this page
/var/www-free/mylib/HtmlPage.php:printPage:505|Page generated at: 2019-04-24 20:02:16 |elapsed 00:00:01